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  • Where do you ship to?
    We ship to the UK only. To discuss alternative/worldwide shipping please send us a message. You can can contact us on the live chat, email or our social media @Dipseauk
  • How much does shipping cost?
    United Kingdom Standard Delivery (2-5 working days): FREE Express Delivery (48 hours): £6 UK - Channel Islands Standard Delivery (2-5 working days): FREE Express Delivery (48 hours): £8
  • Do you deliver to PO boxes?
    Yes we do! Just enter your PO box address as normal!
  • Which courier is my order shipped with?
    All UK orders are shipped with Hermes.
  • Ordering as a gift?
    So exciting! We don't include pricing with any of our packaging, so there's no need to worry!
  • Size guide?
  • Return/Refunds
    We hope that you are happy with your order, but understand if you need to return your items. We offer a refund on items returned in an unworn condition. Refunds exclude any shipping fees including return postage (with the exception of exchanges). Proof of purchase must be available for us to process a refund. Any items received in a non-sellable condition will not be accepted. Please ensure that you return the items to us folded and in their original packaging. We cannot be held responsible for goods lost in transit to us. Items should be returned using a trackable, signed-for, delivery service ensuring that you insure your return for the value of the product. If you have received an item as a gift, you may still send it back to us but we will need the original order details, and can only issue a refund to the original purchaser. If you're unsure just get in touch with our Customer Service Team.
  • Exchange?
    We offer a exchange on items returned in an unworn condition. Proof of purchase must be available for us to process the exchange. Any items received in a non-sellable condition will not be accepted. Please ensure that you return the items to us folded and in their original packaging.We cannot be held responsible for goods lost in transit to us. Items should be returned using a trackable, signed-for, delivery service ensuring that you insure your return for the value of the product. Please contact us and we will arrange this as quickly as possible.
  • Are the Dipsea robes waterproof?
    Yes, our Dipsea robes are waterproof!
  • Caring for my Dipsea Robe?
    - Wash inside out. - A gentle or delicate machine wash at MAX of 30 degrees. - Use a non-bio powder. - After the spin cycle, hang and dry at room temperature. - DO NOT hot wash. - DO NOT dry clean. - DO NOT iron. - DO NOT use a fabric conditioner.
  • Cancel or edit order?
    Please contact us on our live chat, social media (@dipseauk) or visit our contact page for more information.
  • Can't find colour/size wanted?
    We're sorry to hear this, but rest assured we will have more on the way. Please contact us and we can let you know timings.
  • Feature on @DipseaUK social media?
    We would love to share photos of you and your Dipsea products.Please tag and send us your photos or vidoes, and keep an eye on our social media to see us share them! #Dipseauk
  • Dipsea stockists?
    If you're interested in becoming a Dipsea stockist please, see our contact page and, get in touch.
  • Bulk orders?
    If you wish to place a bulk order please, see our contact page and, get in touch.
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